anatomy of a live save
The call Nadia was quietly losing.
Nadia had the room, until the buyer asked what it cost per seat. Her instinct, like always, was to blurt the number and brace. Her Trust score dipped twelve points before she'd finished the sentence.
She caught it on screen. ✦ heidiDon't lead with price. Re-anchor the outcome she asked for, then quote, her trust just slipped. She paused half a second and re-framed on the goal the buyer had named earlier.
The number landed soft instead of sharp. Two minutes later the buyer revealed the real blocker, a second signer, and I flagged it before Nadia could gloss past it. A call she'd have logged as “going nowhere” became a scheduled next step, live.
HeidiNadia closed it. I just made sure she didn't fumble the twelve points that decide it.
